Six Values of a Quality Culture

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Six Values of a Quality Culture

Value 1

This is an integral part of my belief as an employee as it involves understanding the organization’s culture, its interactions with customers and suppliers. Furthermore, it involves developing effective networks and relationships with clients, colleagues, and suppliers as a means of enabling movement of information. I was bale to understand the importance of creating, maintaining, and enhancing the relationships of the entity with stakeholders such as suppliers and clients towards achievement of its objectives. On the other hand, it was evident of the presence of an individualistic culture whereby a majority of employees were driven by ambition towards rising in the hierarchical chain in the entity rather than ensuring client satisfaction and ethical conduct.

Value 2

This was relatively important for brainstorming and team member activities, whereby all individuals have an equal platform for contribution towards projects. A Laissez-faire approach towards management of the entity would be in order, while ensuring that standard procedures and protocols are observed with respect to engagement between managers and subordinates. This involves clear definition of roles and duties while also providing all employees with an open-door policy. This is whereby employees are able to communicate with ease about issues, concerns, and ideas that may be beneficial to the organization (Cortada, and Woods 18).

Authority is important in an organization as it ensures that there is clear definition of roles, duties, and the definition of accountability, and responsibility, with each action having a consequence. It is an important aspect that guarantees that all employees adhere to standards of conduct and perform their duties as assigned to them by their seniors. Furthermore, interactions gained from the use of an open door policy are based on the need to provide a means of motivating employees towards innovation and creativity (Cortada, and Woods 24).

Value 3

The open door policy was relatively effective in ensuring that there was movement of information in all directions. Honest communication amongst all staff and in social interactions or official engagements is imperative towards creation of trustworthy and mutual beneficial relations. In addition, honest communication in an organization enables employees to ensure fruitful interactions by eliminating possibilities of misunderstandings and conflicts in the organization. An understanding in the entity can be achieved through accommodation of new attitudes towards empathetic and attentive communication with other workers, clients, and stakeholders (Cortada, and Woods 38).

Value 4

It is an important feature that enabled access to information on operations. This can be used in my current organization to enhance efficiency, effectiveness in service delivery and customer services. Elimination of bureaucracies in the organization as brought about by hierarchical chains can enhance efficiency and movement of information in the entity. This can be a significant step and contribution towards the achievement of strategic goals such as enhanced client satisfaction and loyalty. Understanding operations is important for the organization as it provides employees with a platform to share ideas and innovation that can be used to enhance operations(Cortada, and Woods 69).

Value 5

In addition focusing on processing is important for my current position as it ensures orientation towards details. This involves understanding the demands, needs, and preferences of clients in terms of the services needed for subsequent delivery. It enables the entity to achieve its goals in terms of revenue and high customer loyalty. Using information and resources to develop output should be understood by all employees if they are to make significant contributions to the organizational goals and objectives.

Continued measurement of team effort and process improvement can provide the entity with a means of enhancing its competitive advantage and achievement of goals and objectives. Process improvement can be achieved by ensuring that all employees are provided with an effective platform for contributing towards their respective activities, duties and roles in the organization. This establishes a culture of mutual understanding and respect amongst employees.

Value 6

Successful or failed engagement with clients should not be a deterrent towards hardwork. This should provide an important lesson on the basic aspects of delivering quality services to customers. Success can be emphasized and achieved in the organization by establishing a reward system. A reward system or incentivisation of activities is vital towards the achievement of set out goals and objectives. Encouraging team formation and activities can be effective in ensuring minimized failures and providing means of interaction, problem definition and rapid solution development.

In addition, emphasizing the need for interactions amongst staff is important such that they are able to share on experiences and in the process motivate one another for enhanced productivity. For success in operations, there should be a clear definition of roles, duties, and responsibilities coupled by clear definitions of accountability. This is integral towards ensuring that all employees adhere to due procedures in their respective activities and roles in the organization (Cortada, and Woods 48).

Work Cited

Cortada, James W, and John A. Woods. The Quality Yearbook 1997. New York: McGraw-Hill, 1995. Print.