Counseling is a social service and as such, its practitioners have to abide by strict non-discrimination policies that prevent them from discriminating against protected classes. Any bias based on a person’s age, culture, disability, ethnicity, race, religion/spirituality, gender, gender identity, sexual orientation, marital status/partnership, language preference, socioeconomic status, or any basis proscribed by law is considered discrimination against a protected class under law. The involvement of ACA in the case was necessitated by two reasons, first, to support the legitimacy of its counselor-training programs on the basis of their provision of quality service to everyone. Second, the case threatened the legitimacy of the administration of their nondiscrimination section of their Code of Ethics, which forms then basis of their training and certification of counselors. Counselors take a sacred oath to put aside their beliefs and convictions while at work and to help any client that comes through their doors.

Since the major goal of counseling is helping a client come up with their own solutions to their problems or situations, Wards refusal to offer counseling services to the assigned client represented her partisan approach which is contrary to the teachings and service delivery of their profession. The role of the counselor is that of a guide to help a client navigate their situation with the view of providing supervision to ensure that they stay on target, much like teaching a child how to walk. Counseling helps a client come up with sustainable solutions to their problems by allowing them to build up the courage and clarity to understand and address the underlying causes behind the problem better, rather than dealing with the superficial symptoms of the problem. That is why the Code of Conduct exists, to ensure that clients are empowered to understand their situations and create their own solutions, which also furthers the protection of both practitioners and their regulating body if the solutions are not effective.

I like to finish tasks efficiently so that I can increase the amount of money I earn. Dealing with senior citizens reduces my efficiency and greatly reduces my earning potential since they take longer periods to explain their problem and an even longer period understanding the prognosis you give them to help them form their own solutions. This group also has a more literal approach to interpreting conversations. This increases their chances of making erroneous and wrong solutions, which increase the uncertainty of their efficiency and well-being. Senior citizens also take longer periods on niceties and take longer periods before they open up and reveal their situation. They also have a high rate of lodging complaints, which affects a person’s performance evaluation, and leads to low scoring which might have adverse effects on ones career development. Some issues might also be small but due to the manner they are reported seem like huge issues and lead to a person losing their employment and source of livelihood.

Once a person enters your establishment, they are automatically a client and deserve to be treated with impeccable customer service and professionalism. To better increase my productivity, I have had to do exercises to increase my levels of tolerance and patience and I have taken steps to enhance my productivity by scheduling their bookings during times that I expect to receive fewer clients like during mid day hours. This ensures that I offer them impeccable customer service and that they get value for their money resulting in better performance reviews and customer satisfaction.

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