Baldrige Principles versus Deming’s 14 points

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Baldrige Principles versus Deming’s 14 points

The overarching differentiator between the two emerges from their definition of quality. Both the Baldrige and Demi’s principles have essential principles that help in maintaining quality control in firms but they concentrate on different areas. Baldridge is customer-centric implying that end user of a product is the only person that can measure the quality of a product. Conversely, Demi’s principles are producer-oriented towards inspiring accountability. They assert that producers are critical in ensuring conformance to the set specifications. Therefore, their core focus varies slightly as Baldrige majors on customer satisfaction while the Demi’s on statistical quality control.

The Demi’s principle integrates sustainability as a strong component of quality. The emphasis on ecological consideration is meant to ensure that firms do not focus on the end product without acknowledging the repercussions of the process. As such, Demi gives more weight to ways of attaining an objective rather than the end (Deming Institute, 2014). They perceive the productivity of the company to include the level of compliance with safety measures, the delivery of the products, and the overall impact on the environment. On the other hand, Baldrige principle reiterates the essence of analysis courtesy of information management. Baldrige asserts that companies should leverage the data availed by information systems to enhance customer satisfaction. Interactions with the client are essential in determining customer experiences. Baldrige strives to improve the quality of management while Demi’s focuses on the management of quality. The latter employs statistical techniques towards quality assurance. The former supposes that the quality of the product corresponds to the caliber of the management running the company. Towards rating the excellence of companies according to their respective criteria, Baldrige does an extraneous analysis for half a year whereas Demi consults with the companies for a year towards facilitating conformance to specifications.

Reference

Deming Institute. (2014, May 7). W. Edwards Deming: The 14 Points [Video file]. Retrieved from http://www.youtube.com/watch?=Dq1ms2JhYBI&feature=related